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 Frequently Asked Questions

IS YOUR SITE SECURE?
Yes. You pay through Stripe, a premiere electronic payment solution, not through this site. Your credit card details are not revealed we only receive notification that a payment has been made so we can send your purchase to you.

DO YOU USE MY INFORMATION?
No we do not store or keep any information from you. We only use the information needed to fulfil your order.

DELIVERIES

Please note – Due to differing State taxes at the present time on my website I deliver to U.K only. However should my lovely customers in the U.S.A. Canada and Australia wish to order please send me a message via the etsy link on my review page or  my website contact form. I am happy to move your chosen item to my Etsy shop where International delivery is enabled.

Your orders will be posted within 1-3  days of payment for your order. All U.K purchases will be sent  signed for post by Royal Mail.
Items will be posted within the time frame shown on of receipt of payment. (unless custom made to order) and I will retain proof of posting. Please note I am unable to post on Saturdays, Sundays, UK Public Holidays or due to unexpected events such as postal strikes.  I cannot be held responsible for delays once the package has gone into the postal system e.g postal strike or busy Christmas period when delivery is always slower.

For custom made orders I will give you a time frame of completing the order and dispatching at the time of ordering. All custom orders are non-refundable due to the nature of the product. In additon payment must be made before work commences on your custom or made to order item.

Please note that International customers may be liable for duty / import taxes on delivery, this is completely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.  Shipping outside of the U.K to U.S.A is between 5-11 days to arrive and a little longer to Canada and Australia.

PAYMENT FOR ORDERS
Payment is accepted using all major credit or debit cards via Stripe. Simply follow the instructions on the checkout page.
I use Comodo Secure Payments for both security and peace of mind.

GIFT PRESENTATION
Most of my knit and crochet gifts will be in tissue paper and a cellophane wrap. The larger baby blankets will be in carefully wrapped in tissue paper and boxed for presentation. Each blanket comes complete with care instructions and a gift note plus threads of cotton to work their magic on any repairs over the years.

PERSONALISATION
If the blanket details include being personalised please enter the first name details in the notes to seller at the time of purchase. Thank you

UNIQUE HANDMADE GIFTS
There is only ever one of each item shown available to purchase. So be sure not to miss it!
Each one is unique. Both handmade and designed by myself.
I do not use any patterns  Dependent on the size of the blanket the appliques are made to the proportionate size.
If a subsequent blanket design is used again it may be similar but not identical. You are truly purchasing a one of a kind heirloom gift to be cherished over the years.

CUSTOM ORDERS
Please get in touch if you have an idea or a theme you would like to go on the new arrival blanket. I am happy to discuss this with you.
Contact me via my contact page and I will look forward to hearing of your design and hopefully implementing it!
Please note that custom orders are non-refundable.

CONTACT iNFORMATION

Please contact me via my contact form and I will get back to you as soon as possible.

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